Aug 18, 2021

5 min read

Jeff Shi on Customer Experience and Trends in Insurance

Jeff Shi, Chief Visionary Officer at Quantum Assurance International, which has built a successful franchise of independent agents. The following are excerpts from a conversation between Jeff and Andrew Wynn, Co-Founder and Co-CEO of Ascend, the first modern insurance payments platform that provides automated all-in-one financing, collections, and payables. Jeff opens up about his eclectic, successful background as a salesman and entrepreneur. Based on over a decade of experience in insurance, Jeff also shares thoughts on the challenges our industry faces as well as the best path ahead.